Book an appointment
Pick a time that works for a discovery call, a project check-in or an on-site visit. You'll get a calendar invite with the details.
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Client Center
Book time, request support, pay an invoice and find everything you need to get started.
Request support
Something broken or acting up? Send a support request with the details and I'll get back to you.
Pay an invoice
Secure online payment is on the way. Until then, use the payment instructions on your invoice.
Getting started
What to expect from the first call, and what to have ready so we can move quickly.
Requesting support
A good request gets a faster fix.
Email todd@yourics.com with "Support request" in the subject. The button above fills in a template for you. Include:
- Your business name and a phone number I can reach you at
- What's happening, and any error message, word for word or as a screenshot
- When it started and what changed around that time
- Which computers, users or systems are affected
- How urgent it is: work stopped, slowing you down, or whenever
Managed services clients get the response times in their service agreement.
Getting started as a new client
Onboarding is the same whether you need one fix or a long-term partner. It's how I learn your business before touching anything.
Discovery call
We talk through your business, your current setup and what you need.
Proposal
You get a written scope and estimate. Nothing starts until you approve it.
Access & inventory
We set up secure access and document your systems, accounts and vendors.
Work begins
Fixes, projects or ongoing support start, with regular updates.
Helpful to have ready
- A rough count of computers, users and locations
- Your internet provider and any IT or software vendors you use
- Who has admin access to email, domain and key business software
- Any compliance requirements you follow (HIPAA, PCI DSS, FTC Safeguards Rule, CMMC or others)
- The problem you most want solved first
Don't have all of this? That's normal. Figuring it out together is part of the job.
Questions
Do you work on-site or remotely?
Both. On-site within about 40 miles of Mount Clemens, covering Macomb, Oakland, St. Clair and Wayne counties. Remote support anywhere.
Do you offer one-time work or ongoing plans?
Both. One-time projects and break/fix work are scoped and estimated up front. Managed services run on a monthly plan sized to your business.
Will I be locked in?
No. Your systems live in accounts you own, and everything I build is documented. If you ever want to move on, you take it all with you.
Who will I be working with?
Me, Todd Harrington. Every call, plan and fix.